menuOn this page you will find fixes to common issues that have been encountered within the ArcGIS Desktop pacakges.
Note: This page will be updated as new common issues arise.
Note: If an ANU support ticked is raised, make sure you have updated ArcGIS for Desktop to one of the versions available from the ArcGIS Wattle Course.
| FAQ | Instructions |
|---|---|
| Exporting Maps from ArcMap | Exporting Maps from ArcMap |
| Issue/Error | Fix |
|---|---|
| "Tool Not Licensed - Error 010096" Spatial Analyst Extension not working |
https://geonet.esri.com/thread/90207 |
| You see the error message "Failed to connect to database. An underlying database error occurred. Class not registered." when trying to read data from Excel or Access files. | Save your data into a CSV file and then import it Excel - extendoffice.com/documents/excel/2980-excel-save-export-each-sheet-as-csv.html Access - techwalla.com/articles/how-to-export-access-query-as-csv |
| Provide your license server administrator with the following information: Error Code = -15 | Are you trying to use ArcGIS Off-Campus? If so, you need to request a ArcGIS for Desktop Off-Campus license. If you are On-Campus follow 'Other Licensing Issues' below. |
| Other Licensing Issues | Get the screenshots as per Help with ArcGIS for Desktop licensing, then submit a Service Desk ticket. |
| How do I enable extensions in ArcMap? | Please see Using Extensions in ArcGIS. |
| ArcGIS for Desktop is running slow | Make sure that your data is stored on a Local Disk Drive and not a Network Locaion. |
