FAQ / Troubleshooting page or the Esri Knowledgebase or Ersi Support Page, please submit a detailed Service Desk ticket (include all details of what you have tried to do in resolving your issue), in which it will be sent to the appropriate people and escalated if needed.
For any issues that you are unable to solve from the Updated: 25 March, 2020 / Responsible Officer: Director Fenner School/ Page Contact: ArcGIS at ANU